Royal Medical Center
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Customer Privacy Protection Policy

At Royal Medical Center One Day Surgery Center, protecting your privacy is one of our top priorities. This notice explains how we collect, process, and use your personal information in a manner that safeguards your confidentiality and protects your rights.

We are committed to applying the highest standards of data protection in accordance with the applicable laws and regulations of the United Arab Emirates, including:

  • Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.
  • Federal Law No. 2 of 2019 concerning the Use of Information and Communication Technology in Healthcare.
  • Standards and regulations issued by the relevant official health authorities in the UAE.

The purpose of this policy is to deal with your data transparently and clearly, from the moment you register as a patient at our center through the provision of healthcare services, while ensuring the security of your information at every stage.

1. What Is the Purpose of This Notice?

This notice aims to inform you, as a current or former patient of Royal Medical Center, about how we handle your personal information. We place great importance on your privacy and are committed to transparency in explaining how your data is collected and processed. This notice also forms part of our legal obligations regarding the protection of your personal data.

We recommend that you retain this notice and read it alongside any other privacy notices we may provide when collecting additional information. This will help you understand how your data is used and what rights you have regarding the protection of your privacy.

2. What Types of Personal Information Do We Collect?

At Royal Medical Center, we collect two main types of personal information from patients to provide comprehensive and safe healthcare services:

First: General Personal Information

This includes the basic information we need to identify you and provide our services, such as:

  • Full name.
  • Emirates ID or passport number.
  • Date of birth.
  • Address and contact information.
  • Gender.
  • Any other information that may identify you as an individual.

Second: Sensitive Personal Information

This refers to more private information that is collected only when necessary to provide appropriate treatment or when required by law, including:

  • Family, ethnic, or religious background.
  • Political or philosophical beliefs or opinions.
  • Health information, such as diagnoses, medical history, or the type of treatment received.
  • Genetic or biometric data, such as fingerprints or facial recognition data.

This information is handled with strict confidentiality and in accordance with the highest privacy standards.

3. How Do We Obtain Your Information?

We collect your personal information through several methods to ensure the provision of accurate and safe medical services:

First: Directly from You

When you visit the center as a patient, you are registered in our system and provide us with the required information, such as your name, contact details, medical history, and other relevant information.

Second: From Other Parties with Your Consent

In certain cases, we may obtain medical information or reports from other hospitals or medical centers after obtaining your written consent.

Third: Through Your Interactions with Us

During your visits or conversations with our medical team, we may obtain or identify additional information that helps us better understand your health condition.

Fourth: How We Handle Your Sensitive Personal Information

We may collect and process your sensitive personal information, as defined above, when necessary to provide appropriate healthcare and treatment, or to carry out the required administrative procedures within Royal Medical Center and its branches, in accordance with what is permitted by law or based on your explicit consent.

Creating New Medical Information During Treatment

While you are receiving treatment at the center, whether as an inpatient or outpatient, our medical team may update your medical information and add new details, including:

  • Diagnosis of your condition.
  • Treatment recommendations.
  • Details of medications and treatments provided.

Documenting this information is an essential part of the treatment process and may be legally required. This information is included in your medical record and is classified as sensitive personal data, which we are committed to keeping confidential.

Security Monitoring

As required by law, public areas within Royal Medical Center are monitored using CCTV cameras to help protect patients, visitors, and employees. These cameras may record your presence while you are within our facilities as part of our public safety and security measures.

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